FAQ
Answers to your questions

To access your personal information and past orders, simply log in to the website using the option of your choice. If you choose to log in with your email address, you will need to enter a verification code that will be automatically sent to you by email.

To delete your personal data, contact our customer service via the contact form, specifying your request. Your data will be deleted as soon as possible, in accordance with the GDPR.

Feel free to write to us via the chat bubble at the bottom right or via the contact form, describing the problem you encountered (page concerned, browser used, error message, etc.). Our technical team will be happy to assist you.

We put as much care into the beautiful as into the good! Our recipes are developed with some of the best French chocolatiers, and several of them have even won awards at prestigious competitions, such as the International Chocolate Awards and the Great Taste Awards.

We work with couverture chocolate makers who select and source their cocoa mainly from growers in South America. We favor traceable origins and responsible supply chains to guarantee the quality of our chocolates.

Whenever possible, we do our utmost to favor organic ingredients. All our chocolate bars, our boxes of chocolate squares, our hot chocolate powder and our personalized chocolates are made from ingredients from organic farming. The other products in our catalog are made from ingredients of natural origin. This information is specified on each product page.

You can find the ingredients and nutritional values of all our chocolates on the various product pages. Our chocolates are all made in France by our partner chocolatiers, using ingredients of natural origin and no palm oil. Our products contain cocoa butter and, above all, a lot of love, but that goes without saying!

Depending on the recipe, different allergens may be found in our chocolates. The most common are milk and tree nuts. We invite you to carefully read the "Ingredients & nutritional values" tab on our product pages. If in doubt, don't hesitate to contact us before placing your order.

Some of our recipes, such as our chocolate crispy rolled wafers, contain gluten, which is naturally present in wheat. The majority of our chocolates are, however, made without any gluten-containing ingredients. However, most of our products are made in workshops where cereals are handled, which may result in traces being present in our recipes. These recipes are therefore not suitable for people with celiac disease. We invite you to carefully read the list of ingredients and the allergen information on each product page before placing your order.

It stands for Date Limite d'Utilisation Optimale (best-before date). Unlike the product's DLC (Date Limite de Consommation, or use-by date), there is no risk if you consume the product after the date indicated. However, the taste and texture may be altered.

To keep our products in optimal condition, store them in a cool, dry place between 14°C and 18°C. Avoid the refrigerator whenever possible, as humidity can alter the texture and flavors of the chocolate. If you have no other option, however, we recommend placing your chocolates in the vegetable drawer, in an airtight container.

Our packaging is made of recyclable cardboard, paper and aluminum. We try to reduce it as much as possible, but some packaging is essential for the preservation and transport of our chocolates. For some of our products, such as the truffles, the individual wrappers guarantee optimal preservation of the product.

You can find our incredible chocolates in our network of resellers as well as in our various stores in Paris. Click here to discover the list of shops that sell our products.

Go to the bar customization page. Then follow the steps one by one:

1. Select the recipe from the 2 options: Soft Milk 41% or Dark 71%.
2. Choose your design from those we offer.
3. Enter your message. You can write on 3 lines, with up to 12 characters per line.

All that's left is to add your bar to your cart: it will be shipped with a cardboard gift envelope.

Go to the gift box customization page. First, choose the size of your gift box: 16 or 30 chocolate squares. Then it's very simple: type your message on the keyboard and/or select chocolate squares to slide into your gift box. Each square corresponds to a letter, a number, a symbol, an emoji or a pattern. Be sure to proofread and add your gift box to your cart!

When you create a personalized bar or gift box, we save the visual so that we can bring your creation to life. This visual appears in your cart and in the order confirmation email, so you can check that there are no errors. If, despite everything, you have made a mistake, contact us as soon as possible so that we can try to correct it. Once the order has been shipped, you will no longer be able to cancel or modify it. Le chocolat des Français cannot be held responsible for any spelling, grammar or typing mistakes in the message you have entered.

Yes, for professional or large-quantity orders, we can print your logo or a custom visual. Contact our sales department to get a quote.

Yes, for large-volume orders, we offer tailored pricing and conditions. Contact our sales department to get a personalized quote.

If your order has not yet been shipped, have your order number ready and quickly contact our customer service via the contact form to request a modification or cancellation.

You can cancel your order under certain conditions. The period during which you can cancel your order is set at 24 hours after payment, provided that the order has not already been shipped. Once the order has been shipped, you can no longer cancel it. Contact us as quickly as possible, with your order number at hand!

You can add a message to your order by selecting the "personalized message" option in your cart. You can then enter the message you want; it will be formatted, printed on an A6-size card and enclosed with your order. A lovely opportunity to sign your gift!

We accept bank cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay.

Yes, all payments are secured via an SSL protocol and by our banking partners. No banking data is stored on our servers.

Check the information entered and the limit authorized by your bank. If the problem persists, contact our customer service, specifying the payment method used and the date and time of the payment attempt.

A link to download your invoice is sent to you by email when your order is shipped. Your invoice can also be downloaded from your customer account.

To ensure your chocolates arrive safely, we offer several delivery options. You can view all our rates and lead times on the delivery terms page. The delivery time shown to you before you confirm your order is the one we undertake to meet. During very busy periods (Christmas, Valentine's Day, Easter…), this time may be longer: it is then shown to you before you order.

Sorry to our Swiss, British or American friends, unfortunately we do not currently deliver outside the European Union through our website.

You can nevertheless check the map showing our various resellers, there may be one near you!

Would you like to resell our products outside the European Union? Feel free to contact us!

During the summer period, we have to work with a carrier such as Chronofresh, which ensures that the products ordered by our customers are delivered under temperature-controlled conditions.

This means you can order with peace of mind, and the chocolates won't melt along the way. This mode of transport is more expensive than "standard" modes of transport, which is why our delivery fees are higher during the summer.

Please note that during the summer we only deliver to mainland France (excluding Corsica) and Monaco.

If you entered the wrong delivery address, have your order number ready and contact us as quickly as possible so that we can check the status of your order and, if it is still possible, change it before it is shipped.

You can find your delivery tracking in your customer account. The tracking number is also included in the shipping confirmation email. Can't find it? Have your order number ready and contact us!

If the delivery of your order has exceeded the stated delivery times, have your order number ready and get in touch with us. We will do everything we can to resolve the situation.

If your package's tracking shows that it has been delivered but you have not received it:

• First, check the delivery address you chose in the order confirmation email.
• Look for a delivery notice in your mailbox or near your door.
• Check around you: with your neighbors, your building caretaker...
• Contact Colissimo using their online contact form.
• If, despite all this, you still haven't found your package, contact our customer service with your order reference at hand.

You have up to 30 days after the stated delivery date to contact us.

If your order arrives damaged, take several photos of the damage and send us a message via the chat bubble at the bottom right of your screen. Remember to have your order number ready.

Our hot chocolate powder can be returned within 14 days of receipt, provided the closure seal on the box is intact. Simply fill in our withdrawal form, then send the product back to: Le chocolat des Français – 8 rue du Caire, 75002 Paris, France. We will refund you at the latest 14 days after your request. Our other chocolates, which are liable to deteriorate rapidly, and personalised products cannot be returned. All the conditions are set out in our returns policy.

The opening hours of our stores are available at this address.

Yes, absolutely! You can create your personalized gift boxes of 16 or 30 squares directly in our official points of sale. Our advisors will be delighted to help you.

However, bar customization is not yet offered in stores. This option is nevertheless available on our website.

You can write to us via the contact form, specifying your business and your project. Our sales team will get back to you as soon as possible.

Yes, we offer pricing tailored to the needs of professionals (resellers, hospitality and catering, companies, etc.). Contact us to obtain our catalog and our terms and conditions.

Yes, we work with a network of resellers in France and internationally. To join our network, contact our sales department.

Allow an average of 5 to 10 business days depending on the level of customization and the quantity ordered. For complex projects, the lead time will be communicated to you after discussion with our team.

You will find all the instructions:

• For a full bar customization here.
• For a bar or gift box customization with sleeve here.
• To get the templates, this way.

The files will systematically be checked by our Art Direction team to make sure they meet printing standards. In case of an obvious problem, you will be notified so that you can modify your files.

For the customization of the entire packaging or with a sleeve, it is up to you to provide us with the completed template with your visual. It is only within the framework of exclusive creation with our artists that we offer illustrations / creations.

We are keen to have our in-house artist work on creations related to corporate gifts, but we can suggest other artists, depending on your schedule and their availability.

We cannot produce a single unit; however, we will provide you, if needed, with a simulation of your creation.

Printing is done in four-color process (CMYK); Pantone is only available on quote, starting from 10,000 units ordered.

Yes, on request for a quote. Please specify your request via our contact form.

Yes, we keep all the files.

We do not offer this customization option at this time.

For the permanent collection, it is €300 excl. VAT, excluding shipping costs.

We regularly organize events on company premises! To find out more about our events schedule, contact our team via the contact form.

We accept bank transfers, bank cards via a secure payment link, and third-party platforms (such as Chorus).

Yes, on request for a quote. Please specify your request via our contact form.

We can indeed dispatch shipments to each of your recipients, based on a specific address file that we provide to you.

Mainland France*, Germany, Belgium, the Netherlands, Luxembourg, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania.

*French overseas departments and territories (DROM-COM) and Corsica may be subject to a quote depending on the weight and dimensions of the product to be shipped.

• Delivery times are 7 to 10 business days for a standard order (i.e. excluding customization).
• Allow 15 business days (3 weeks) for white-label customization or with a sleeve.
• And 30 business days (6 weeks) for customization with an exclusive creation by an artist.
  
  

Yes! We support nursery schools, elementary schools, middle schools, high schools, BTS NDRC programs, as well as parent associations in organizing fundraising chocolate sales.

The principle is simple: your school distributes a dedicated discount code to families and students, who can place their order directly on our website and have it delivered to the address of their choice. At the end of the operation, 25% of the total sales amount will be paid back to your school to fund your educational projects, school outings, trips...

No, there is no minimum number of orders or participants required to organize a fundraising sale. Whether your school has a few dozen or several hundred students, you can launch an operation. The more families participate, the greater the amount paid back to your school.

You can organize a fundraising sale at any time of the year, depending on your school's needs. The most popular periods are Christmas and Easter, periods for which we offer great limited editions. However, it is possible to set up an operation at other times of the year if you wish to fund a specific project.

Simply fill out our contact form. Our team will then support you in setting up your sale: creation of your dedicated discount code, advice on communicating with parents, sending of a communication pack, and follow-up of the operation until the funds raised are paid out.